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Shop Owners Increase Profit


All service shop owners have learned the same lesson when attempting to work, contact many parts people, prepare an estimate for the customer to accept the work anticipated, count on mechanic technicians or themselves to perform the repairs, purchase and pick up parts, purchasing special tooling to perform work, pay the workers, bill the customer and collect the amount with the customer smiling.

If the shop owner makes any mistakes in judgement, calculations or other in any field of working, the profits dwindle. Keeping the paperwork straight is one big hurdle for small to medium sized service shops, and one big factor that causes this is the cost to the shop owner. 

One cost is an employee to keep the paperwork, and that person needs to have continuous communication with someone in the know on what's happening in the shop. Now someone needs to know exactly what is going on and one more person needs to communicate. Usually this is a good mechanic that has good communication skills, and that is rare to find as well costly. So now the shop owner has one clerical person and one shop communication specialist costing approximately $400.00 per day without turning a wrench producing income for the shop.

Think of this, the scenario of a mechanic. A mechanic is a person that has been interested in how things are put together making them useful to work. It is a real time fact after fact working mentality and very little BS is going to repair a broken piece of equipment. The mechanic begins a hands on learning mentality, because you can read books all day on how to repair something but never get the work done until you have enough experience repairing things that you can efficiently sell your services. Things have to work well when the mechanic is finished, there are no words that can convince a customer why things are working, except!

Normally good mechanics have few words and write things down less. If they are working their hands are always dirty and pens are not money makers in a service shop. Mechanics need an easier way to keep their time and problems accurately documented without needing to recite words to others over and over.

I have worked in service shops for half a century and could make flat rate time for the shop as well devise ways to cut shop time making more profit for the shop I worked in, as well making the customer want to smile and thank us for good swift cost effective work.